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Frequently Asked Questions(FAQs)




RODRA Website

Q. How can I register on rodra website?

A. To register the website follow the step by step instructions made available on the website itself.

A. The offrs of IA (less TA, NCC) can register on the website.

Offr/NOK must know date of commission, date of Birth, date of release/retirement/dismissal/death, mobile No (to obtain OTP) and email ID.

A. Please send whatsapp message at mobile No 83680 51743 or contact at 011-2619 5669 & 2086 3044 or email the grievance on email ID (offr.record@gov.in).

A. The website facilitates the veterans offrs and their NOK/dependents to address their grievances/queries promptly for speedy action by AG/MP5(b) and concerned agencies. It also provides them a tool to update their data with AG/MP 5(b), the link for various websites, to download ePPOs, forms with check list of docu (subject wise) and also the contact details of PCDA (O) Pune, PCDA (P) Allahabad and MP 5 & 6.

A. Only those documents which are required in original for onward submission to PCDA (P) Allahabad and other other agencies will require to be sent by post also.

A. The pensioners may contact PCDA (P) Allahabad regarding ePPO. If, the same is printed get the ePPO No, check its availability on RODRA website and download for future reference. If the ePPO is not generated, fill up the 7th CPC revision form available in dropdown list of LPC-cum-Data Sheet on rodrawebsite, upload supporting docu like initial PPO, latest PPO, disability pension PPO (if any), PAN &Aadhar cards (self & spouse, only alive members), copy of cheque (pension account). If facing any difficulties in filling up the form, the said documents can be emailed to OIC APACC c/o PCDA (O) Pune at email ID ramkc.56656@gov.in.

A. On receipt of docu, APACC c/o PCDA (O) Pune downloads the documents, hand over to PCDA (O) Pune under covering Note and PCDA (O) Pune issues eLPC to PCDA (P) and the ePPO is issued by PCDA (P) Allahabad. The ePPO is uploaded by AG/MP 5 (b) on rodra website on receipt by email from OIC DPCC. The complete process normally involves 08-10 weeks of time.

A. Submit an online grievance on AG/MP5(b) email ID (offr.record@gov.in) with a copy to PCDA (P) Allahabad website on their website (www.pcdapension.nic.in).

A. ePPO are digitally signed and digitally transmitted to all agencies, hence hard copy has been done away by PCDA (P) Allahabad. Pensioner may download the same from rodrawebsite and preserve a copy for future reference, if desirous.
Pension

A. All the coln need to be thoroughly checked for correctness, in case of any corrections, lodge grievances with supporting documents to AG/MP 5 (b) with a copy to PCDA (P) Allahabad for speedy action..

A. Full DOB of spouse must be notified in PPO to claim benefits of additional pension on attaining of the age of 80 years by the family pensioner. To get it notified, the pensioner must send the LPC (form available in download link of rodra website) duly completed in all respect alongwithAadhar& PAN cards of self & spouse to AG/MP 5 (b) through email (offr.record@gov.in) or by post.

A. Normally 3-4 months.

A. Please approach your bankers alongwith a copy of PPO. The pensioner can also check the same by accessing PCDA (P) Allahabad website (www.pcdapension.nic.in) under SUVIGYA window after filling up the details.

A. Please approach your bankers for the same. The pensioner can also check the same by checking PCDA (P) Allahabad website (www.pcdapension.nic.in).

A. Yes, to avoid any problem to the NOK after the demise of both the pensioners, the LTA form must be submitted by pensioner duly signed by the bank (PDA) to PCDA (P) Allahabad.

A. Access Defence Pension/GOI website (www.defencepension.gov.in) and select the concerned DPDO/Bank, fill in the details and check the net pension credited in your account with breakdown.

A. The rates of various pensions are:-
  • Service Pension - 50% of last pay drawn
  • War Injury Element - 60% of last pay drawn for 100% disablement, for lower %age rates are proportionately reduced.
  • Disability Element - 30% of last pay drawn for 100% disablement, for lower %age rates are proportionately reduced.
  • Ordinary Family Pension - 30% of last pay drawn by the offr.
  • Dependent Family Pension- Equal to OFP.
  • Enhanced OFP - 50% of last pay drawn by offr.
  • Death in service - 10 yrs from the date of death of offr providedoffr had rendered min seven yrs of commissionedservice.
  • Death after retirement - 07 yrs from date of death of pensioner or 67 yrs of age whicheveris earlier.
  • Special Family Pension - 60 % of last pay drawn by offr
  • Special Dependent Family Pension - 30% of Special Family Pension i.e equal to OFP
  • Liberalised Family Pension- 100% of last pay drawn by the offr
  • Dependent Liberalised Family Pension - 60% of last pay drawn by offr for single parent and 75% of last pay drawn if both parents alive

A. Rs 6750/- per month as per 7th CPC.

A. Offrmust have 100% disability attributable or aggravated by mil service and the same must be recommended by the medical board in Release Medical Board.

A. Blind pension @ Rs4000/- per month is granted by KendriyaSainik Board (KSB) for 100% blindness to soldiers. The case needs to be processed to KSB through PCDA (P) with disability certificate issued by Govt hospital.

A. Yes, if the disability was persisting while in service and has aggravated post retirement. In such cases, med cert from Army Hosp or Civ surgeon is mandatory.

A. Yes, entitled only Disability Element of Disability Pension wef 01 Jan 2006 provided the disability is 20% or above and has been accepted as attributable or aggravated by competent authority.

A. Yes, provided the disability is 20% or above and has been accepted as attributable or aggravated by competent authority.

A. AG/PS-4(Pension & Legal) issues the Govtsanction to implement the Court Order which is sent to PCDA (P) Allahabad to issue PPO. The complete process takes about 4-5 months.

A. Yes, provided the offr has rendered min pensionable service and the appeal is accepted by the competent authority. Officer or spouse needs to submit the mercy appeal with details of moveable/immovable property with liabilities on an affidavit to AG/MP 5 (b).

A. Gallantry Award Monetary Allowance (Rs. Per month)
  • PVSM -20,000
  • Ashok Chakra -12000
  • MahaVir Chakra -10000
  • Kirti Chakra -9000
  • Vir Chakra -7000
  • Saurya Chakra -6000
  • Sena Medal -2000

A. Yes, she is entitled till the time not re-married.

A. No.

A. The offr or spouse must approach AG/MP-5(b) with a copy of gazette notification, pension acct cancelled cheque and copy of Aadharand PAN cards of self and spouse. Case is processed to PCDA (O) Pune to issue LPC-cum-Data Sheet and the award is notified in PPO by PCDA (P) Allahabad.

A. All gazettes are available on Govt of India website (www.egazzette.nic.in).The same can be downloaded from the website.

A. Net income from all sources has to be less than Rs 9000/- per month excluding DA.

A. Yes.

A. Yes, if the widow has not child.

A. Rs 9000/- per month.

A. Yes, depends upon the financial status of NOK and parents.

A. No.

A. Yes.
AGI Extended Insurance Scheme

A. Rs 10.00 lacs.

A. The NOK needs to submit an application to AGIF alongwith EI certificate issued by AGIF at the time of offr’s retirement, death certificate of the offr and a copy cancelled cheque.

A. It is 30 years from the date of retirement or 80 years of age whichever is earlier.
Documentation after Retirement

A. The list of docu is provided in download link of this website. Complete the docu and submit with supporting docu to AG/MP 5(b).

A. Normally 3-4 months.

A. Please send any legal valid address proof, such as electricity bill, passport, Aadharcards etc to AG/MP 5(b).

A. No. However, it can be recorded as temporary address for correspondence.

A. Please send an application to AG/MP5(b) on a plain paper.

A. Please lodge an FIR with the nearest police station and send the appln with two joint passport size photographs (if spouse alive) with copy of FIR to AG/MP 5 (b).

A. The SPB is prepared based on the data recorded in Record of Service held with AG/MP-5(b). To get the left out details updated, submit the SPB with spdocu to carry out amendment in Record of Service and to issue fresh SPB.

A. The address is
AddlDte Gen of Manpower (Policy & Planning)/MP-5(b)
IHQ of MoD (Army)/AG’s Branch
West Block –III, Ground Floor, RK Puram
New Delhi - 110066

A. Yes. To record the name of spouse in ROS, please send requisite docu as per list made available in download link of website.

A. Please send requisite docu as per list made available in down link of website.
Actions on Demise of Pensioner/Family Pensioner

A. The revised advisory `Actions by NOK on demise of pensioner’ has ben uploaded in download link of website. Please refer the advisory and take necessary action per the instructions contained in the advisory.

A. Please send a copy of death certificate of spouse to AG/MP5(b) to update record of service and to intimate PCDA (P) Allahabad to update their record.
Indian Army Veteran Card (IAVC)

A. IAVC is issued by AG/MP 5 & 6 to regular IA officers and SSCOs who are in receipt of pension from PCDA (P) Allahabad.

A. No.

A. It is issued by Zila Sainik Welfare Officer.

A. No.
Army Officers Benevolent Fund (AOBF)

A. The AOBF stands closed wef 01 Jan 2018, presently refund is in progress for 1984 batch commissioned officers. To claim the subscribed amount, please send a cancelled cheque with personal details to AG’s Br/CW-8, Second Floor, Room No 17B, West Block III, RK Puram, New Delhi 110 066.

A. Its 75% of the total subscribed amount.
Entitlements on Death (while in service & in harness)

A. The entitlements are given as under:-
  • Central ex-gratia.
  • Death cum Retirement Gratuity.
  • Education Concession Card.
  • Air Travel Concession card, @75% concession in base fare by Air India.
  • Rail Travel Concession Card, @75% concession in 2nd class sleeper.
  • Compensation/Pension/Terminal dues by state govt as per applicable rates.
  • AWWA (Rs 15000/-) one time grant.
  • Army Central Welfare Fund (ACWF) - Rs 50,000/- one time grant.
  • Retention of Govt married accommodation for one year extendable to six month.
  • Compassionate appointment in Central/State Govt.
  • Final Settlement of account (as per credit/debit balance)
  • Armed Forces Provident Fund (AFPP) (subscribed amount)
  • Death Link Insurance Scheme (DLIS) - Rs 60,000/- (one time grant)
  • Army Group Insurance Fund - Subscribed amount
  • Army Group Insurance Claim - Rs75.00 lacs.
  • Liberalised Family Pension (Wife) or Liberalised Dependent family pension (Parents if unmarried)

A. The entitlements are given as under:-
  • Central ex-gratia (if death is accepted as attributable to mil service).
  • Death cum Retirement Gratuity.
  • AWWA (Rs 15000/-) one time grant.
  • Army Central Welfare Fund (ACWF) - Rs 2,50,000/- one time grant.
  • Final Settlement of account (as per credit/debit balance).
  • Armed Forces Provident Fund (AFPP) (subscribed amount).
  • Army Group Insurance Fund - Subscribed amount.
  • Army Group Insurance Claim - Rs75.00 lacs.
  • Death Link Insurance Scheme (DLIS) - Rs 60,000/- (one time grant).
  • Ordinary Family Pension / Special Family Pension or Dependent Ordinary Family Pension (parents (if unmarried) or children if wife is not alive)).

A. Rail Concession Cards are issued by the Central Railway through KendriyaSainik Board.
Welfare Schemes of KSB

A. KSB extends the fwg schemes or benefits to ESMs & their wards (offrs and all rks) :-
  • Financial assistance to orphan children.
  • Financial assistance for treatment of serious diseases to Non Pensioner ESM not member of any health scheme.
  • Financial assistance for procuring mobility equipment for disabled ESM after retirement.

A. The claimant must approach KSB through the nearest ZilaSainik Welfare Officer. The list alongwith contact details of ZSWOs is available with `Advisory on actions to be taken by spouse on demise of pensioner’ which is available in download link of website.

A. Yes, there is a quota of 5% in all Universities controlled by Central Govt. However, there is embargo to extend the reservation in State Universities which directly controlled by the particular State.
Ex-Servicemen Contributory Health Scheme (ECHS)

A. ESM, SSCOs & ECOs non pensioner (Only self & spouse), dependent unemployed & unmarried/divorced/widowed daughter, handicapped child, son (upto the age of age of 25 yrs) and dependent parents.

A. The income from all sources should not exceed Rs 9000/- per month excluding DA. The income certificate issued by district revenue authority or tehsildar is required to be submitted to AG/MP 5 (b) to endorse dependency status in ROS of officer.

A. To submit ECHS application, the beneficiary is required to register on the ECHS website (www.echs.gov.in) and to fill up the application form online.

A. The verification of online ECHS application is carried out by AG/MP 5(b) in the case of regular IA offrs and ECOs/SSCOs (less AMC, MNS, ADC, TA, NCC).

A. Its verified by MPRS (O), `L’ Block, DGAFMS.

A. The offr / NOK is required to access the ECHS website with the user ID (mobile No) and password. Examine the observation raised by AG/MP5(b) and carry out the amendments, if any and submit it for verification by AG/MP 5 (b).

A. Generally five working days..

A. Due to backlog with ECHS Regional Centre due to covid, ECHS Dte normally takes 6-7 months in printing of cards from the date of verification of application.

A. Offr / NOK needs to submit the revertapplication request online where the cards have not been printed. The request will be approved by AG/MP5(b) and the offr/NOK will be able to carry out amendments in the application. However, if cards have already been printed, the same will be amended by initiating change in data request which will be approved by AG/MP 5(b) and Offr/NOK will be able to carry out the changes in application.

A. To reset ECHS password, Offr/NOK is required to follow the procedure for forgot password option available onlineon ECHS website which can be reset by either providing the security questions or entering the OTP through registered email. If still not able to reset the password, the offr / NOK is required to approachthe Regional Centre ECHS.

A. No. The responsibility of AG/MP 5(b) is only to verifyECHS application online. Printing of cards is the sole responsibility of the Regional Centre ECHS, Delhi Cantt.

A. The offr / NOK are required to report to Station HQ on receipt of SMS OTP which is sent to the Offr / NOK on his registered mobile No.

A. The white card is the priority card issued to War Veterans Offrs, anddependent of veterans offrswith disability as per PWD Act 2016.

A. Yes, they are issued with white card endorsed with War Veteran.
Sparsh Website

Q. How can I change or update my login password ?

A. You can update your password as applicable.
Go to: My Profile > Change Password, and update as applicable.

A. 1. You can change your forgotten password. Click on Forgot Password on the Login Screen, and update as applicable.
2. You can call the SPARSH Helpline, provide necessary details and access using temporary password provided.
3. You can visit the nearest Service Center, provide necessary details and access using.Temporary password provided

Yes. You can access the SPARSH portal anytime & anywhere.

A. The list of active Service Centers is available on SPARSH.
Go To: Contact & Support > SPARSH Near You > Service Center Locator

A. You can visit your nearest Service Center & request for services to be availed by providing necessary identification data for verification. Verify yourself using OTP sent to your Registered Mobile Number (RMN), or answer a set of Security Questions

A. To avail services at a Service Center, you need to verify yourself using OTP sent to your Registered Mobile Number (RMN), or answer a set of Security Questions.

A. All services available on SPARSH can be availed via Pensioner Portal as well as Service Centers without any charges.

A. Working Hours: 9:30 AM - 6:00 PM (Monday to Friday).

A. 1. Check internet connection 2. Check browser compatibility You can alternatively reach out to us via SPARSH Helpline or visit the nearest Service Center to avail services

A. 1. Check internet connection 2. Check browser compatibility You can alternatively reach out to us via SPARSH Helpline or visit the nearest Service Center to avail services
Sparsh Pension Related Queries

A. You can view your pension details in SPARSH. Log in to your SPARSH account, and go to: My Documents > Entitlements Alternatively, you can access your PPO via My Documents > PPO .

A. You can view & download your pension slip in SPARSH. Log in to your SPARSH account, and go to: My Documents > Pension Slip

A. You can view & download your pension payment order (PPO) in SPARSH. Log in to your SPARSH account, and go to: My Documents > Pension Slip.

A. The table of Dearness Relief (DR) rates applicable till date is available on SPARSH. Go To: Pension Orders & Information > Common Problems > Dearness Relief.

A. You can view & download your monthly pension payments & deductions in SPARSH. Log in to your SPARSH account, and go to: My Documents > Pension Slip.

A. You can view your commutation details in SPARSH. Log in to your SPARSH account, and go to: My Documents > Entitlements Alternatively, you can access your PPO via My Documents > PPO

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements of Pension

You can view your pension details in SPARSH. Log in to your SPARSH account, and go to: My Documents > Entitlements Alternatively, you can access your PPO via My Documents > PPO

A. You can view your pension details in SPARSH. in to your SPARSH account, and go to: Services > Projected Tax Summary

A. The details for Gallantry Awards along with the applicable rates till date is available on SPARSH. Go To: Pension Orders & Information > Common Problems > Gallantry Awards

A. The details for Fixed Medical Allowance (FMA) along with the applicable rates till date is available on SPARSH. Go To: Pension Orders & Information > Common Problems > Fixed Medical Allowance
Sparsh Pensioner Data Verification

A. Pensioner Data Verification (PDV) aims at enabling the retiree to verify his/her own details before sanction of pension. Applicable only for Service Pensioners. This activity should be completed within 15 days of notification via SMS/Email sent to your Registered Mobile Number/Email ID.
Sparsh Pensioner Identification

A. You can identify yourself using Aadhar, or provide life certificates issued by designated authorities to have the entitled pension credited to your bank account. For identification using Aadhar (Digital Life Certificate): Go To: Services > Identification > Digital Life Certificate For identification using Manual Life Certificate: Go To: Services > Identification > Manual Life Certificate.

A. Go To: Services > Identification, and view details of your identification completed, including last identification date & next identification due date.

A. You can identify yourself using Aadhar, or provide life certificates issued by designated authorities to have the entitled pension credited to your bank account. For identification using Manual Life Certificate: 1. Go To: Services > Identification > Perform Identification 2. Generate your MLC Number & download the blank form for Manual Life Certificate

A. No. Manual Life Certificate can be uploaded anytime on SPARSH.

A. No. Manual Life Certificate once submitted for identification cannot be reused.

A. Yes. Upon delayed identification, all applicable pensionary arrears shall be paid.
Sparsh Service Request

A. Go To: Services > Report Event > Death, and provide required details along with copy of Death Certificate.

A. Go To: Services > Report Event > Missing, and provide required details along with copy of FIR.

A. You can request for your share of pension via Initiate Family Pension Go To: Services > Report Event > Initiate Family Pension, and provide required details alongwith necessary documents as applicable

After the identification process is complete and approved, you can manage & update your profile details like personal details, service details, family details etc. by logging in to your SPARSH account. Log in to your SPARSH account, and go to: My Profile > Manage Profile

A. After the identification process is complete and approved, you can manage & update your profile details like personal details, service details, family details etc. by logging in to your SPARSH account. Log in to your SPARSH account, and go to: My Profile > Manage Profile

A. You can identify yourself using Aadhar, or provide life certificates issued by designated authorities to have the entitled pension credited to your bank account. For identification using Aadhar (Digital Life Certificate): Go To: Services > Identification > Digital Life Certificate For identification using Manual Life Certificate: Go To: Services > Identification > Manual Life Certificate

A. You can declare & manage your investments in SPARSH by logging into your SPARSH account. Log in to your SPARSH account, and go to: Service Requests > Investment Declarations

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Deduction

A. After the identification process is complete and approved, you can report your employment/re-employment details by logging in to your SPARSH account. Log in to your SPARSH account, and go to: My Profile > Employment/Re-Employment.

A. After the identification process is complete and approved, you can report your marriage/remarriage details by logging in to your SPARSH account. Log in to your SPARSH account, and go to: My Profile > Report Remarriage

A. For Indian resident pensioners: If you don't wish to continue availing Fixed Medical Allowance (FMA), you need to update the FMA option in your personal profile by logging in to your SPARSH account. Go to: My Profile > Manage Profile > Personal Details > Fixed Medical Allowance

A. For Indian resident pensioners: If you wish to opt for Fixed Medical Allowance (FMA), you need to update the FMA option in your personal profile by logging in to your SPARSH account. Go to: My Profile > Manage Profile > Personal Details > Fixed Medical Allowance

A. The demise of the deceased member needs to be reported first Go To: Services > Report Event > Death, and provide required details along with copy of Death Certificate Once approved by the compenent authority, apply claim for Family Pension & Death Gratuity. Go To: Services > Report Event > Initiate Family Pension, and provide required details alongwith necessary documents as applicable

A. Available to registered users on SPARSH, Straight Through Profile Requests don't need authorization from the competent concerned authorities. You can refer the legends displayed on your profile page to identify such requests (My Profile > Manage Profile). Example: 1. Change in personal details like Residential Address, Mobile Number, Email ID, Aadhaar Number, PAN etc. 2. Change in Bank Details (For Indian Nationals)

A. Available to registered users on SPARSH, Straight Through Profile Requests don't need authorization from the competent concerned authorities. You can refer the legends displayed on your profile page to identify such requests (My Profile > Manage Profile) Example: 1. Change in personal details like Name, Date of Birth etc. 2. Change in Service Details like Non Qualifying Service, Gallantry Awards etc. 3. Addition/Removal of Spouse/Dependent Details
Sparsh Grievance

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements of Pension

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements Not Sanctioned in Pension

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Deduction

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Deduction.

A. You can raise & track grievances in SPARSH. For unregistered users (without login credentials), For registered users (with valid login credentials),.

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements Not Sanctioned in Pension.

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements of Pension.

A. You can raise a payment related grievance for the same by logging into your SPARSH account. Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements of Pension.

A. Yes. You can raise a grievance against a completed Service Request by providing details of the service request for reference (Request ID, Request Date etc.).

A. You can raise a payment related grievance for the same using any of the following modes: 1. Log into your SPARSH account 2. Call the SPARSH Helpline 3. Visit the nearest Service Center.